Welcome to HostSteps — an integrated digital solutions platform offering domain registration, cloud hosting, ERPNext deployment, VoIP (3CX) communication systems, web design, and professional email services. By using our website and services, you agree to the following Terms of Service (“Terms”). Please read them carefully before using HostSteps.
1. Acceptance of Terms
By accessing or using any part of the HostSteps platform, you agree to be bound by these Terms, our Privacy Policy, and any additional terms specific to our services. If you do not agree, please do not use our website or services.
2. Eligibility
You must be at least 18 years old to create an account or purchase services through HostSteps. By registering, you confirm that the information you provide is accurate, complete, and current at all times.
3. Account Responsibilities
- You are responsible for maintaining the confidentiality of your account credentials.
- Any activity under your account will be considered your responsibility.
- You must notify HostSteps immediately if you suspect unauthorized access or breach of security.
4. Use of Services
Our services are designed for professional and lawful use. You agree not to:
- Engage in any illegal activity using HostSteps resources.
- Send spam, phishing messages, or host malicious software.
- Violate any local, national, or international law while using our services.
- Overload or attempt to disrupt server performance or network security.
5. Payment & Billing
- All fees are payable in advance according to your selected plan.
- Invoices are automatically renewed unless canceled before the renewal date.
- HostSteps may suspend or terminate services for overdue or failed payments.
- Prices may change; you will be notified prior to renewal if adjustments occur.
6. Cancellations & Refunds
You may cancel your service at any time through your HostSteps account dashboard or by contacting support. Refunds may be available only if requested within the first 7 days of initial purchase and if your usage complies with our Refund Policy.
7. Service Availability & Maintenance
We strive to provide 99.9% uptime for hosting and related services. Maintenance windows will be announced in advance whenever possible. HostSteps is not liable for temporary outages caused by network failures, DDoS attacks, or factors beyond our control.
8. Data Privacy & Security
Your privacy is important to us. We protect your information through encryption, secure backups, and industry best practices. Please review our Privacy Policy for details on how we collect and use your data.
9. Intellectual Property
All content, designs, and software provided by HostSteps remain the intellectual property of HostSteps or its licensors. You may not reproduce, copy, or redistribute our materials without written consent.
10. Third-Party Integrations
Some services integrate with external platforms (e.g., ERPNext, 3CX, cPanel, payment gateways). We are not responsible for downtime or security issues caused by third-party systems. You agree to comply with their respective terms of service.
11. Suspension & Termination
HostSteps reserves the right to suspend or terminate any account that violates our Terms, abuses system resources, or poses a security risk to other users. Data may be retained or deleted per our backup policy upon termination.
12. Limitation of Liability
HostSteps and its affiliates shall not be held liable for any indirect, incidental, or consequential damages arising from service use, downtime, data loss, or unauthorized access. Our total liability shall not exceed the amount you paid within the last 12 months of service.
13. Indemnification
You agree to indemnify and hold HostSteps harmless against claims, damages, or losses arising from your misuse of our services or breach of these Terms.
14. Changes to Terms
We may update these Terms periodically. Any changes will be posted on this page with a revised date. Continued use of HostSteps services after changes indicates acceptance of the updated Terms.
15. Governing Law
These Terms shall be governed by and construed under the laws of the jurisdiction where HostSteps operates, without regard to conflict-of-law principles.
16. Contact Us
If you have any questions regarding these Terms, please contact our legal or support team at support@hoststeps.com.
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