HostSteps (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us through our website, services, and communication platforms.
1. Information We Collect
- Account Information: Name, email address, billing details, and contact data when you register or purchase services.
- Technical Data: IP address, browser type, device information, and cookies for security and analytics.
- Service Usage: Logs of login times, pages visited, support interactions, and configuration changes.
- Payment Data: Processed securely via third-party gateways; we do not store credit card details.
2. How We Use Your Information
- To provide, activate, and manage your hosting, domain, ERPNext, or 3CX services.
- To process payments and generate invoices.
- To send service updates, technical alerts, or renewal reminders.
- To improve our platform, security, and customer experience.
- To comply with legal and regulatory obligations.
3. Cookies & Tracking
We use cookies to personalize content, remember login sessions, and analyze performance. You can disable cookies in your browser, but some features may not function properly without them.
4. Data Sharing & Third Parties
We do not sell your data. We may share limited information with:
- Payment processors (for billing transactions)
- Infrastructure providers (for cloud hosting and backups)
- Analytics and support tools (to monitor system performance)
All third parties comply with privacy and data protection laws under GDPR or equivalent standards.
5. Data Security
We use encryption, firewalls, and regular audits to protect your information. Access to customer data is limited to authorized staff under strict confidentiality agreements.
6. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data.
- Request correction or deletion of inaccurate data.
- Withdraw consent for marketing communications.
- Request data portability to another service provider.
7. Data Retention
We retain your data as long as your account is active or as required to comply with legal, accounting, or tax obligations. After closure, we securely delete or anonymize your data within 90 days.
8. International Transfers
Data may be stored or processed on servers located outside your country, in compliance with applicable data protection laws and security standards.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised date. Continued use of our services indicates acceptance of the updated policy.
10. Contact Us
For privacy inquiries or data requests, contact: 📧 info@hoststeps.com
© HostSteps 2025 — Secure and compliant data handling for your peace of mind.