Published by HostSteps • Calls, chat, and meetings in one platform
3CX is a software-based business phone system (PBX) that unifies voice calls, chat, and video conferencing. It replaces legacy hardware with a flexible cloud solution that your team can use from the office, home, or on the go. On HostSteps Cloud, 3CX becomes a fast, secure, and cost-effective way to run company communications.
Core Capabilities
- 📞 Voice: Inbound/outbound calling, call queues, ring groups, call recording.
- 💬 Chat: Team messaging and website live chat integrations.
- 📹 Video: Browser-based meetings and screen sharing.
- 📊 Reporting: Agent stats, SLAs, wallboards, and call analytics.
- 🔗 Integrations: CRM/ERP screen-pops, call logging, and webhooks.
Why Companies Choose 3CX on HostSteps
- 🚀 Low latency cloud regions and tuned VoIP stack.
- 🔒 Security hardening, daily backups, and monitoring.
- 🧠Expert setup for SIP trunks, IVR, queues, and remote phones.
- 🔌 Easy apps for iOS/Android/Desktop with QR auto-provisioning.
- 💰 Cost control vs legacy PBXs and per-minute wastage.
Typical Call Flows (Examples)
Sales: IVR → Sales queue → agent → call recording → CRM lead created automatically.
Support: IVR → language/menu → support queue → ticket logged with call notes + voicemail fallback.
After-hours: Auto-switch to voicemail or on-call ring group with schedules/holidays.
Security & Reliability Basics
- Disable SIP ALG on routers; use QoS for RTP traffic.
- Use SBC or VPN for remote IP phones when needed.
- Lock down outbound rules by country to prevent toll fraud.
- Enable 2FA for admin logins; rotate credentials.
- Schedule nightly backups to HostSteps storage.
Integrations That Matter
- ERPNext/CRM: Screen-pops on inbound calls, call logs on contacts/leads, and automated follow-ups.
- Email & Calendars: Voicemail to email, missed-call alerts, and presence rules by working hours.
- Webhooks/APIs: Trigger surveys, create tickets, or push call outcomes to analytics.
FAQs
Q1: Can we keep our existing numbers?
Yes — most carriers support number porting to your SIP trunk.
Q2: Do we need special phones?
No — 3CX apps on mobile/desktop work great. IP phones are optional.
Q3: How quickly can we go live?
With a prepared SIP trunk and routing plan, small teams can be live the same day.
Modern Telephony with HostSteps
3CX centralizes your calling, chat, and meetings on a secure cloud platform. We’ll provision, secure, and tune your PBX so your team focuses on customers — not phone systems.
🔗 Talk to HostSteps about deploying 3CX
© HostSteps — Secure, reliable cloud PBX for growing businesses.